Cream City Turnouts Terms and Conditions

These Terms and Conditions inform you of the rights and obligations you have. Please read these carefully. You may have other rights granted by law and our Terms and Conditions may not affect that.

Delivery
Cream City Turnouts aim is to process goods (In stock items) to you within 24 to 36hrs. We cannot give an exact delivery time. If you find a defective or damaged item please inform us as soon as possible.

Return Policy

You may return an item purchased from Cream City Turnouts. Cream City Turnouts accept returns as long as the following conditions are met..

Refunds and exchanges are accepted within 7 business days beginning with the day after the delivery date, accompanied by the delivery receipt. All refunds require that the item be returned in the original packaging, with all pieces and in original condition. Opened packages may only be exchanged for an identical product, if faulty. Refunds will be applied to the credit card or method that was used to purchase the item minus 20 persent.
All returned items must be sent back using a postal service with a tracking method. Buyers responsible for all postage costs.


Refunds

When is my refund processed..
If you choose to return your item to Cream City Turnouts, you will receive your refund after all items have been received and checked. This refund will be either is credited back to the credit card that was used to purchase the item or in the form of a credit note, if the item was a gift.
If you choose to send the item back to Cream City Turnouts, your refund may take up to 14 business days from the time we receive your item. The refund will be applied to the credit card that was used to purchase the item.

What is refunded when I return an item..
When you return an entire order you will be refunded the price of the item paid at the time of purchase. When you return less than the entire order you will be refunded just the price of the items returned.
If you are returning goods as not suitable we have a restocking fee of 20 percent, this is to recover our credit card charges. 
Postage costs will not be refundable.

Returning items to Cream City Turnouts, how do I return an item..


You can send the items back using our Cream City Turnouts address below.
Please include your Delivery Note with your return.


E-mail to peytonwi@wi.rr.com
Mailing Address
Cream City Turnouts
s59 w22869 Glengarry Road
Waukesha, WI  53189
USA

Once your goods have been received they will be booked in and a refund or exchange will be processed.

Packing and sending your return, how do I send back my return..

To ensure that your refund is processed as quickly as possible, please do the following when packing and sending your product:
Send the product in its original packaging.
Please pack the product so that it will not be damaged during the return shipping process.
Include a copy of the delivery note. If for some reason you do not have this, please include your name, address, phone number, order number.

You must return the goods to us at your cost. We advise you the goods are insured during any return journey that you organize.

Returning a damaged/defective item, I received an item that does not work, how do I return it..

To return a damaged or defective item to Cream City Turnouts, please include a brief description of the fault. Please return your goods with a copy of the delivery note. If for some reason you do not have this, please include your name, address, phone number, order number. Undeliverable packages…

What happens if we receive an item back because it is undeliverable..

Every once in a while, we will have a package returned to us because the couriers were unable to deliver it to you. When this happens, we will attempt to contact you to establish a convenient re-dispatching date. Unfortunately, we will recharge you the shipping fee, since we are charged for returned parcels.